Terms & Conditions

1. Introduction

These Terms & Conditions govern the services provided by Performance Partners ("we," "our," or "us"). By booking or attending our training, coaching, or consultancy services, you agree to these terms.

2. Booking & Payment

  • All bookings must be confirmed in writing via email or contract.

  • A deposit or full payment may be required before the session date.

  • Payments are due within 30 days of the invoice date unless otherwise agreed.

3. Cancellation & Rescheduling

Client Cancellations:

  • More than 21 days' notice – Full refund or free rescheduling.

  • 14 to 21 days' notice – 50% charge applies, or reschedule with a 20% fee.

  • Less than 14 days' notice – Full fee payable.

If a client needs to reschedule, we will do our best to accommodate, but rescheduling within 14 days of the session may incur an administration fee of 20% of the training cost.

Company Cancellations:

  • If we need to cancel or reschedule, we will offer an alternative date or full refund.

  • We are not liable for indirect costs (e.g., venue bookings, travel) incurred by the client due to our cancellation.

Exceptions:

  • In cases of force majeure (e.g., extreme weather, illness, national emergencies), we will work with the client to reschedule without penalty.

  • Emergency substitutions of trainers may be made if necessary to avoid cancellation.

4. Training Delivery & Attendance

  • Sessions may be delivered in-person, online, or hybrid based on the agreement.

  • Clients are responsible for ensuring suitable venues, equipment, and internet access (if applicable).

  • If participants fail to attend, the full fee remains payable.

5. Intellectual Property & Confidentiality

  • Training materials remain our intellectual property and cannot be copied, shared, or resold without written permission.

  • Both parties agree to keep confidential any business-sensitive information exchanged during training.

6. Data Protection & Privacy

  • We collect and process personal data in accordance with applicable data protection laws, including the UK GDPR.

  • If you provide your email when booking our services, we will only use it for essential service communications.

  • Marketing emails (newsletters, promotions, etc.) will only be sent if you have opted in. You can unsubscribe at any time.

  • We do not share your data with third parties for marketing purposes without your consent.

  • For full details on how we handle personal data, please refer to our Privacy Policy.

7. Liability & Insurance

  • We take all reasonable care, but we are not liable for any indirect loss, damages, or business disruption caused by training.

  • Clients must ensure they have appropriate insurance coverage for their teams during training.

8. Trainer & Coach Agreements

  • All external trainers/coaches must hold valid insurance and agree to our ethics & quality standards.

  • We reserve the right to assess and review trainer performance before and during engagements.

9. Travel & Expenses

  • If in-person training requires travel, the client may be responsible for covering travel and accommodation costs.

  • Any additional expenses incurred must be agreed upon in advance and invoiced accordingly.

10. Code of Conduct

  • Clients and participants are expected to behave professionally and respectfully during training.

  • We reserve the right to remove any participant who is disruptive, disrespectful, or otherwise prevents effective training. No refunds will be issued in such cases.

11. Use of Testimonials & Feedback

  • Client feedback and testimonials may be used for marketing purposes with prior written consent.

  • Any comments provided in post-training evaluations may be anonymized and used to improve our services.

12. Dispute Resolution

  • If a dispute arises, both parties agree to attempt resolution through mediation before pursuing legal action.

  • Any unresolved disputes will be subject to UK law and handled in UK courts.

13. Force Majeure

  • We are not responsible for delays or cancellations due to circumstances beyond our control, such as natural disasters, strikes, or pandemics.

14. Governing Law

  • These terms are governed by UK law, and any disputes will be settled in UK courts.